We’ve gathered answers to the most common questions about life at our community, from leasing details to our amenities and neighborhood highlights.

Our goal is to provide helpful information about common questions below. If you don’t find what you're looking for here, please contact our team. We look forward to assisting you!

Before you arrive, we ensure your apartment is fully prepared and move-in ready. Our team completes a comprehensive maintenance inspection, takes care of any necessary repairs and completes a thorough cleaning. To guarantee the highest quality standards, each home also undergoes a final walkthrough so everything is perfect when you enter the door.

Yes. We have a professional and dedicated maintenance team available during regular office hours. For added peace of mind, we also offer 24-hour emergency services for urgent situations.

Residents can submit work orders 24/7 through the Resident Portal or Resident Experience App, or visit the leasing office during business hours to speak with our team directly. For emergency maintenance, please call the emergency maintenance number and follow the prompts to contact the on-call maintenance team.

How are maintenance issues handled? Maintenance requests can be submitted online through the Resident Portal or Resident Experience App for convenience. Emergency issues are addressed immediately, while standard requests are completed in the order they are received to ensure timely and efficient service.

No, you do not need to be home for maintenance work to be completed. With your permission, our team can perform services during normal business hours using authorized access. If you prefer to be present, simply let us know and we’ll schedule an appointment at a time that works best for you.
Locked out? Don’t worry—we’ve got you covered! If your lock isn’t working properly, just call our emergency maintenance line and a technician will be on the way to help. Misplaced your key? During office hours, stop by the leasing office and we’ll be happy to provide a replacement key for a small fee. After hours, a local locksmith can assist you.
Absolutely! We want you to feel at home and make your space your own. You’re welcome to decorate as long as it doesn’t cause permanent damage. For example, using removable hooks or strips instead of nails is a great option. If you’re planning something bigger, like painting, please check with the office first to ensure everything is approved. Please note that your home must be returned to its original condition at move-out to avoid any additional charges.
Enjoy ultimate relaxation all year long! Our two sparkling pools and two soothing hot tubs are open daily from 10:00 AM to 10:00 PM—your perfect spot for fun and unwinding.

We offer a variety of parking options including complimentary parking and paid reserved spaces.

Yes! Our community is pet-friendly. Some breed restrictions do apply, so please contact our office for full details and guidelines.
Our pet fees include a refundable deposit and a monthly pet rent.
Pet restrictions may apply based on breed or weight. For the most up-to-date guidelines and approval requirements, please contact our management office—we’re happy to provide details and help ensure your pet is welcome in our community!

Our apartment homes come fully equipped with all stainless steel appliances, including: Refrigerator, Stove/Oven, Microwave, Dishwasher, Garbage Disposal, Washer & Dryer. Everything you need for a modern, comfortable living experience is ready for you!

We do not offer furnished apartment homes at this time. However, our spacious floor plans provide a great blank canvas for you to make the space your own. If you need recommendations for local or national furniture rental companies, we’re happy to help!

Yes! We do offer short‑term lease options. Availability can vary, so please contact our leasing office for current options and details—we’re happy to walk you through what’s available and help find the best fit for your needs.
Corporate housing options may be available upon request. Contact our leasing office for more details.

Packages are delivered to our secure package locker system, allowing you to get your deliveries at your convenience. Once your package arrives, you’ll receive a notification with instructions for easy retrieval.

Our fitness center is open 24 hours a day exclusively for resident use, so you can work out whenever it’s most convenient for you.
Applications are typically processed within 48–72 hours once all required documents have been submitted for screening. We’ll keep you updated throughout the process and notify you as soon as your application is approved!
You can pay your rent online through the resident portal or mobile app. Simply log in, choose your payment method (bank account or card - may include a convenience fee), and submit your payment. You can also set up automatic payments for convenience.
Yes. Renter’s insurance is required for all residents. Proof of coverage must be provided prior to move-in and maintained throughout your lease term. If you need assistance selecting a policy or submitting documentation, our team is happy to help.
Utilities are set up individually, giving you the flexibility to choose providers that best fit your needs. Each resident manages their own accounts and receives separate billing directly from the utility companies.

Comcast/Xfinity, or Quantum fiber (aka CenturyLink)

Subletting is not permitted. However, if you would like to add another person to your lease, you are welcome to contact the Leasing Office, and we’ll be happy to walk you through the application and approval process.
No, there are no public transportation options near the community.
The community is served by Academy School District No. 20.
Absolutely! We love bringing our community together with fun resident events throughout the year. Plus, enjoy a sweet treat every Friday—doughnuts in the leasing office are on us!

Shopping is just moments away! From Target and local retail shops to an array of dining and boutique experiences, everything you need is nearby. Enjoy premier destinations like The Promenade Shops at Briargate, Chapel Hills Mall, and Scheels, all surrounding our vibrant community.

Vue 21 offers a unique collection of one, two, and three bedroom floor plans designed for modern living. Each home features stainless steel appliances and an in-home washer and dryer. You can view layouts and find the ideal layout on our floor plans page.

We would love to take you around Vue 21. You can book a tour online, take a self-guided tour, or explore our virtual tour from anywhere.

You can contact our leasing team by phone at (719) 428-2437 or stop by our office at 4610 Nautilus Peak View, Colorado Springs, CO 80924. We are happy to answer any questions and help you find your new home.

Vue 21 offers an array of amenities including two pools, two hot tubs, a 24-hour fitness center, and a secure package locker system. Our community also features inviting social spaces and pet-friendly grounds.

Vue 21 is located in Colorado Springs, close to shopping and dining at The Promenade Shops at Briargate, Chapel Hills Mall, Scheels, and Target. The community is served by Academy School District No. 20 and offers easy access to the surrounding area.

We offer a variety of parking options at Vue 21, including complimentary and paid reserved spaces.